Claire describes Ocado Group’s three key areas in using AI: customer relationships, efficiency and ESG, and how they apply to HR. Recognising challenges that AI presents, Claire discusses working with the Ocado’s Head of AI Ethics and processes to support decision making.
Following approaches commonly found in the tech sector, Claire summarises applying a product mindset to HR and shares the example of Ocado Group’s ‘Work from Anywhere’ policy - the process to create it and business response.
Claire shares Ocado’s social mobility work and the opportunities created with reskilling programmes including ‘Recode Your Career’ and ‘Bot School’, and leaves us with an approach to delivering change that provides both personal and business credibility for you, and makes the greatest impact with whatever resources you have.
