If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition
• you haven’t used the product.

How to return

Online purchases can be returned to, via the post.

You can always contact us for any return question at sayhello@upliftingpeople.com

What can't be returned

These products can only be returned if they’re faulty or not as described.

• Purchases received over 30 days ago
• Items without the original packaging or labels
• Items or packaging in poor condition
• Food items and other perishables that have an expiry date
• Products made or cut to your own specifications

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.

How you'll be refunded

You’ll receive a refund within 14 days of returning the item to the same payment method you used.

Returns cost

Small items that can be posted to us or taken into a shop are free to return.

Issues with your return

You should receive your refund for returns within 14 days of sending the item back.

It can take up to seven days for it to reach our returns centre. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed and your refund should be in your account within five days.

If you haven’t received your refund within 14 days of sending it, please contact us: sayhello@upliftingpeople.com

We don't take responsibility for items returned to us by mistake. We can't guarantee that incorrect items can be found or returned to you and we do not accept any liability for such returns. If you realise you have returned an item in error please contact us immediately with the order details.