Joy shares her approach to HR and business leadership through the lens of a golden triangle: Purpose, Leadership and Culture, discussing achievements to date as well as work ahead.
Joy describes leading HR as a guardian of culture, providing practical examples such as #winningteam and Manulife’s Global Day of Reflection & Learning, as well as the principles that underly areas including performance management. Joy also shares the transformation in and compounding impact of employee engagement and customer satisfaction that Manulife has experienced, evidenced by significant jumps in net promotor scores.
Joy advocates that we lead holistically; that all HR professionals see themselves as changemakers and are ambitious in driving commercial and social impact for their businesses and society beyond.
